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How do I check my mail?
How do I get around faster?
How do I take screenshots?
How many Characters and Pets am I allowed to have on my account?
I found a bug! What do I do?
I have a specific game-related question I can't find the answer to.
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Cash / Item Shop
How do I retrieve my items that are purchased in the Web Shop?
I bought an item from the cash shop but can't locate it on my account!
What do the Booster Packs contain?
What is Pon?
Why can't I buy a Booster Pack!?
Character / NPC
Name Change Request for "+server" tag
How does Hero Support work?
I don't have Beginner Benefits on my character and it's under level 1000. Why?
My account did not get any of the free Character Cards, what do I do?
How do I leave a guild that is expired?
I noticed some players have created guilds. How do I create my own guild?
Why can't I set a Guild Emblem?
How do I get rid of Lorna's Stadium Horn?
I have an expired item I can't remove from my Inventory.
I'm missing an item and can't find it!
What is the Extra Equipment Slot?
Why Can’t I Deposit My Check in the Bank?
Quest / Raid Issues
Having issues progressing in Generation 20?
I didn't receive my Shadow Mission for this quest, what do I do?
Skills / Crafting
Having issues getting a skill quest?
I spent AP on a skill, but now I’ve changed my mind. Can I get my AP back?
Please make sure to include the following information before the agent is able to chat with you: Name of game Name of Character Server Issue description Thank you in advance!
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