Gameplay Issue

General

• How can I report a bug to be fixed?
• How do I check my mail?
• How do I get around quicker?
• How do I take screenshots?
• How many Characters and Pets am I allowed to have on my account?
• I found a bug! What do I do?

See all 12 articles

Cash / Item Shop

• How do I retrieve my items that are purchased in the Web Shop?
• I bought an item from the cash shop but can't locate it on my account!
• What do the Booster Packs contain?
• What is Pon?
• Why can't I buy a Booster Pack!?
• Why can't I purchase an item in the cash shop?

Character / NPC

• How does Hero Support work?
• I don't have Beginner Benefits on my character and it's under level 1000. Why?
• My account did not get any of the free Character Cards, what do I do?
• Why Can’t I Deposit My Check in the Bank?

Guild Functions

• How do I leave a guild that is expired?
• I noticed some players have created guilds. How do I create my own guild?
• Why can't I set a Guild Emblem?

Item Related

• How do I get rid of Lorna's Stadium Horn?
• I have an expired item I can't remove from my Inventory.
• I'm missing an item and can't find it!
• What is the Extra Equipment Slot?

Quest / Raid Issues

• Having issues progressing in Generation 20?
• I didn't receive my Shadow Mission for this quest, what do I do?

Skills / Crafting

• Having issues getting a skill quest?
• Hidden Skills
• I spent AP on a skill, but now I’ve changed my mind. Can I get my AP back?