Technical Support

Download and Installation Issues

• Having an issue? Repair your game files!
• What are the Minimum System Requirements for Mabinogi?
• I have a Mac. Can I run Mabinogi?

In-Game Error Messages

• When I created a pet/character, I received an Internal error (11) or Internal error (12). What does this mean?

Lag and Performance Issues

• Video Issues
• Do I need a fast internet connection?

Log In / Game Launch

• I launched Mabinogi but nothing seems to be happening?
• My client doesn't patch correctly when I run the Mabinogi launcher. Do I have any other options?
• Why do I get a “Fail to Run” message when I try to launch Mabinogi?

Nexon Game Security Issues

• I am receiving an NGS Initialization Error
• Enforcing Block Against Third-Party Programs and Mods
• I received a Nexon Game Security error, what do I do?

Other

• How to create a DxDiag Report in Windows
• I am trying to play, but it tells me I am outside the service region. What do I do?
• How do I play in windowed mode?