Submit a request
Can I use VPN to play Nexon games?
Getting a Process List
Getting a Traceroute
How do I play in windowed mode?
How to create a DxDiag Report in Windows
How to take a screenshot in Windows
Crash / Disconnection
How to perform a clean boot
Release/Renew IP and Flush DNS
Download and Installation
Having an issue? Repair your game files!
I have a Mac. Can I run Mabinogi?
I'm receiving an installation error when downloading the game.
What are the System Requirements for Mabinogi?
In-Game Error Message
When I created a pet/character, I received an Internal error (11) or Internal error (12). What does this mean?
Lag / System Performance Issues
Better a wired than a wireless connection
Do I need a fast internet connection?
Troubleshooting using MS Config
Log In / Game Launch
I launched Mabinogi but nothing seems to be happening?
My client doesn't patch correctly when I run the Mabinogi launcher. Do I have any other options?
Why do I get a “Fail to Run” message when I try to launch Mabinogi?
Nexon Launcher Issues
My anti-virus is detecting the Nexon Launcher. What do I do?
Where can I find the Nexon Launcher?
Enforcing Block Against Third-Party Programs and Mods
I am receiving an NGS Initialization Error
I received a Nexon Game Security error, what do I do?
Please make sure to include the following information before the agent is able to chat with you: Name of game Name of Character Server Issue description Thank you in advance!
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