Technical Support

General

• Can I use VPN to play Nexon games?
• Getting a Traceroute
• Getting a Process List
• How to take a screenshot in Windows
• Troubleshooting using MS Config
• How to create a DxDiag Report in Windows

See all 8 articles

Crash / Disconnection

• How to perform a clean boot
• Getting a Netalyzr
• Better a wired than a wireless connection
• Release/Renew IP and Flush DNS

Download and Installation

• Having an issue? Repair your game files!
• What are the Minimum System Requirements for Mabinogi?
• I have a Mac. Can I run Mabinogi?

In-Game Error Message

• When I created a pet/character, I received an Internal error (11) or Internal error (12). What does this mean?

Lag / System Performance Issues

• Video Issues
• Do I need a fast internet connection?

Log In / Game Launch

• I launched Mabinogi but nothing seems to be happening?
• My client doesn't patch correctly when I run the Mabinogi launcher. Do I have any other options?
• Why do I get a “Fail to Run” message when I try to launch Mabinogi?

Nexon Launcher Issues

• Where can I find the Nexon Launcher?

NGS Issues

• I am receiving an NGS Initialization Error
• Enforcing Block Against Third-Party Programs and Mods
• I received a Nexon Game Security error, what do I do?