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  1. Mabinogi
  2. Technical Support

Technical Support

General

  • Cannot log in to the website or Website Disconnects
  • Can I use VPN to play Nexon games?
  • Creating DirectX Diagnostic (DxDiag) Reports
  • Getting a Process List
  • How do I play in windowed mode?
  • How to take a screenshot in Windows

Crash / Disconnection

  • How to perform a clean boot
  • Issues running games with Bitdefender
  • Release/Renew IP and Flush DNS

Download and Installation

  • Having an issue? Repair your game files!
  • I have a Mac. Can I run Mabinogi?
  • I'm receiving an installation error when downloading the game.
  • Steam - Error when launching or updating game through Steam
  • What are the System Requirements for Mabinogi?

In-Game Error Message

  • When I created a pet/character, I received an Internal error (11) or Internal error (12). What does this mean?

Lag / System Performance Issues

  • Better a wired than a wireless connection
  • Do I need a fast internet connection?
  • Troubleshooting using MS Config
  • Video Issues

Log In / Game Launch

  • I launched Mabinogi but nothing seems to be happening?
  • My client doesn't patch correctly when I run the Mabinogi launcher. Do I have any other options?
  • Why do I get a “Fail to Run” message when I try to launch Mabinogi?

Nexon Launcher Issues

  • My anti-virus is detecting the Nexon Launcher. What do I do?
  • Where can I find the Nexon Launcher?

NGS Issues

  • Enforcing Block Against Third-Party Programs and Mods
  • I am receiving an NGS Initialization Error
  • I received a Nexon Game Security error, what do I do?
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