You will first need to log into your Nexon America account to reset a Secondary Password.
- Log into the account with your characters on it on the Nexon Website. Make sure you are logging into the correct email address connected to your account.
- Navigate to the webpage: Secondary Password reset under Account Settings OR Secondary Password under our support dropdown menu.
- Click the link on this webpage to reset your secondary password. An email will be sent to you.
- Once receiving the email, click on the link in your email to reset password. This will take you back to your account info on the Nexon website, confirming that your secondary password has been reset.
- Log into Mabinogi using the Nexon Launcher, you will be prompted to input a new secondary password pin.
After setting a new password, you will be logged into the game!