I do not see NX I purchased using an account on the Mabinogi website! What should I do?

GM Rilard -

If you are having issues seeing your NX on our site, please try basic internet browser troubleshooting to see if it is a browser issue.

  • Restart the browser
  • Try deleting Cookies/Cache files in your browser
  • Try a different browser (Google Chrome, Microsoft Edge / Internet Explorer, Firefox, etc.)

If this still does not work for you, then you can follow the steps below to work your way around it.

  1. Log into the Nexon account using the Nexon Launcher or Steam.
  2. Launch Mabinogi.
  3. From the character selection screen, click the “Buy Card,” option on the task bar.

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    4. From there a web shop window will open allowing you to browse through as if you were on the website. Please see below for an example:

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You should now be able to make any purchases as if you were on our website.

If you are not seeing NX in the account's in-game balance, you may have purchased it using the incorrect account. If so, please submit a ticket using the support portal and we'll gladly check for you.

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